Rabiatul Adawiahd. “Artificial Intelligence-Driven IT Service Management: Automating and Optimizing IT Operations”. International Journal of Computer Science and Engineering Research and Development (IJCSERD), vol. 14, no. 1, Mar. 2024, pp. 18-29, https://ijcserd.in/index.php/home/article/view/IJCSERD_14_01_003.